About ETA
"Our mission is to provide outstanding leadership insuring state-of-the-art emergency care in a patient friendly manner."
THE NEW EMERGENCY MEDICINE
Emergency Treatment Associates (ETA) is committed to the provision of the best possible emergency care. We feel that the specialty and the expectations of the public have evolved. The delivery of emergency medicine now requires emergency physicians to embrace technology and the importance of customer satisfaction. We term this evolution, the "New Emergency Medicine."
Technological innovations such as the following:
- Electronic medical records
- Electronic patient tracking systems
- Emergency bedside ultrasonography
- Emergency bedside laboratory testing
- Advanced data collection and management
- Computerized, data-driven quality improvement
- Time management and communication tools
... are essential to the evolution of the new emergency department. These tools allow an emergency department to significantly streamline the efficiency of the delivery of care and enhance the sophistication of the quality of care.
Customer satisfaction initiatives such as the following:
- Developing a customer satisfaction mentality in the ED
- Developing the sense that caring is an essential part of emergency care
- Satisfaction surveys of all customer groups
- Action plans based on survey results with deadlines and retesting
- Developing a patient/family friendly environment
- Customer satisfaction outreach to the EMS providers
- Incentives/bonuses targeted at customer satisfaction success
... will significantly enhance the image and success of the emergency department and hospital, especially in the competitive climate of today's healthcare industry.
ETA has the experience and expertise to establish a highly efficient, customer focused emergency department in your hospital and we are willing to guarantee our results. We will bring the New Emergency Medicine to you.